Needs lot of improvement - Recensione dipendente - Customer Service Representative presso Inktel

1,0
16 gen 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wal-Mart department supplies stable hours and overtime (when not starting a training a class). Lower level management are full of compassionate individuals.

Svantaggi

All refrigerators in break rooms didn't work for over two months without repair and tables and microwaves are regularly filthy. Bathrooms are disgusting, toilets have been subject to overflows, walls and floors dirty, and not regulated by management. In Florida Virtual School department, people are forced to take voluntary time off frequently. Bias and favoritism displayed by the managers and people are not rewarded for their integrity and hard work. I was top performing employee and forced to go home a few times. Employees are undervalued and underappreciated. Low level supervisors are paid the same wages as the agents they supervise below them with twice as much work. Non-employees have trespassed into the call center floor without a badge and threatened people's lives. Employees were involved in altercations and/ or harassing other employees, without consequences or termination, even after managers witnessed incidents. Healthcare benefits not offered here

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5,0
23 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great advancement opportunity Weekly pay for 1099

Svantaggi

Accountability for under performing employees is not there.

1,0
5 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Svantaggi

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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