If you are neurodivergent, run away from this ableist employer - Recensione dipendente - Customer Service Representative presso Inktel

1,0
11 giu 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pretty quick response time from application to contact. They all talk a great game.

Svantaggi

This company has policies in place that are NOT neurodivergent friendly. You have 10 minutes to handle complex plumbing calls. You must be perfect, no more than 5 seconds of silence, no longer than 2 minutes of hold time. If you are familiar with the 2 minute hold time rule, then know that the hold time is accumulative. You have to fight with slow systems that are horribly inefficient, and you are held accountable for that. The QA process they have currently adopted ensures it is almost impossible to get a perfect call. Inktel is far more concerned with optics, than actual customer experience. CSR's are held to impossible standards for only 17$ an hour. If you want growth, hope that you get hired in as a supervisor, as they do not promote from within.

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5,0
23 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great advancement opportunity Weekly pay for 1099

Svantaggi

Accountability for under performing employees is not there.

1,0
5 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Svantaggi

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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