Vantaggi
Everybody knew what they were doing and were highly competent. I received a lot of useful experience. Managers were highly skilled and mostly supportive.
Svantaggi
High stress, rigid, sometimes awkward environment. They used a lot of temps because the claims department was never adequately staffed. Lots of turnover and management would cut to keep the department bare bones. I once received over 10 slip/fall cases on a single day during winter season when we had a lot of snow/ice cases. Management was aware of the backlog and that we couldn't evaluate the rest of our cases properly, but the management reviews in the files and audits did not reflect the situation we were in as they still wanted 100% compliance even though that would have meant we'd have to stay late every day. I'm not one to complain, because any examiner knows that there are peaks and valleys in claims handling, but there was never a "slow period" at this company to catch up on because the department was never staffed enough and they'd simply let the temps go when they weren't needed. A claims job for a general liability company that requires thorough contact and policy analysis can't work if the examiner is always backed up and has to cringe every time the phone rings when someone wants to know the status of their cases and you can't simply tell claimants and insureds that I didn't get to their claim yet because "I'm busy."