Call centre environment with a primary school mentality - Recensione dipendente - Case Handler presso Intact Insurance UK

Managers who know nothing to little about the actual job of the people they're managing If your face doesn't fit, it doesn't matter how good you actually are at your job; you'll be overlooked for any positive feedback/progression Disposable attitude to staff; no attempt at staff engagement other than throwing a (little) bit of money at some organised 'fun' aimed at young people Overtime on permanently as they're don't hire enough people but constantly reiterate that they've done the maths and there's enough full time employees to cover the work Atmosphere of dislike from management to their teams and overly obvious false pleasantries Management talk about each other to each other in ear shot of staff Management talk about staff members in a derogatory fashion when they're not there, in earshot of other staff Nothing is ever confidential- gossipy environment Spanish Inquisition style tactics if you call in sick or are unable to attend due to a family member's illness None sense 'brand beliefs' that don't translate into anything tangible and if you do try to demonstrate some thing; they're not interested Air conditioning is crap; you'll be lucky to sit in a chair where you're not either permanently freezing or too hot No cohesion between departments/sites Over use of buzz words No real training of any value given Old fashioned management style- treated like children despite age/experience/ etc Staff aren't trusted Bonus is minimal and decided by ever shifting goal posts for measuring 'personal performance ' Too many 'improvement initiatives' that are nonsense pr don't address root of problems Too many box ticking exercises