Vantaggi
Good location. Excellent benefits including a contrib pension scheme, interest free travel loan, discounted insurance and shopping along with many others. Good performance bonus scheme. Really good working environment - newly refurbished office with kitchens. Free tea and coffee (actual real stuff - not machines). Lots of incentives and staff activities. From a work perspective, extensive training and support at introduction level. Opportunities for career progression. Focus on staff wellbeing. Regular appraisals and feedback.
Svantaggi
Not really any cons. As with any call centre environment there are pressures to meet targets but you are supported well to achieve this. Outwith the call centre area (where I work), there aren't really any cons.