A Company that Walks the Walk - Recensione dipendente - Director of Sales and Marketing presso Integral Senior Living

5,0
29 dic 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Integral Senior Living is a company that has built a highly respected reputation for turning around struggling communities within an industry that can be described as complicated at best. From its inception, ISL tossed out the quotas and micromanagement behaviors long associated with senior living and went on to create a culture that is simply unparalleled. I was fortunate to serve as Director of Sales and Marketing for over six years at one of the communities they manage and there was not any point that I felt any pressure to do anything other than what was best for the residents and the families I was working with. From day one (with census under 80%), ISL gave me the respect and anonymity to build my department (and census.) Within a few months, we had census up 20% and we went on to average 97.5% annually for several more years. This wasn’t a fluke and could only have been done by working together within an environment based on integrity and trust. Over my years there, I developed fantastic working relationships with my competitors and found this approach is rarely offered. It’s a shame. ISLs competitors could learn something from their approach. Had I not chosen to change industries, I would have been proud to continue my relationship with ISL. And, if I owned a community and was in need of a management company, they would definitely be my first call.

Svantaggi

The only thing I can think of, off the top of my head, is that there could be a more streamlined approach to budgeting (prior to submission to ISL and the owners.) From what I understand, in some communities the department heads are involved in fiscal planning. In others, it was unilaterally drafted by the ED.

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Risposta di Integral Senior Living
6y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy working with your team members and our unique work perks. We care very deeply for our employees and like to provide fun benefits like bagels on Fridays and chair massages every quarter. We are growing quickly which presents its challenges. We are dedicated to always improving our processes and will take your recommendation to our management team! If you’d like to provide further feedback please email me
at mwoodward@islllc.com

Esplora altre recensioni su Integral Senior Living

5,0
19 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Home office team engaged & present at the community level.

Svantaggi

Nothing to note, interactions were all good.

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Risposta di Integral Senior Living
10mo
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
3,0
10 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team cultivated was always amazing to work with and are a great team!

Svantaggi

The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

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Risposta di Integral Senior Living
4mo
We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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