16 mar 2016
Dipendente anonimo
Risposta di Integrated Technology Group
8yThank you for your feedback. We welcome all feedback because we are committed making ITG not only the best technology company but also the best place you've ever worked. That being said, I'm disappointed to hear about your experience. I will be considering your feedback and working to find ways to improve employee experience so that this doesn't happen again.
I'd also like to specifically address a few concerns you listed here. First, as CEO I make it a point to listen closely to what my employees have to say, and if you did not feel heard or built up for your good work I sincerely apologize. Second, it is incredibly important for a technology company to track their time so we are able to know if the time we are spending on a project or other service work is beyond the agreed-upon job scope. Also, while it may be expressed by the client that they would like to work with the same technician at all times, what they are really asking for is continuity of service. Given that all employees will at some point be on vacation or out with an illness, our solution for continuity of service is an emphasis on documentation and cross-training. That principle is common across many companies and industries, including ITG. I am sorry that our values for those things are misaligned with yours.
Again, thank you for your feedback,
Paul Meadows, CEO