Innovative Product, Strong Leadership, and Real Momentum in Healthcare - Recensione dipendente - Account Executive presso IntelePeer

Talented team that work hard together. There is real innovation happening at all levels of the organization that are working collectively to provide automation results to our clients. As a seller, I feel priviledged to not just sell AI, but solutions that are truly making a difference in healthcare, financial services, and other important industries.

Don't have any "cons" as I feel supported in my day to day pursuit of taking care of clients and working to present our automation products. There are natural pivots in sales strategies due to the ever changing AI landscape and IntelePeer focused on being the best in class automation company.

- Many of the people who work here are kind, supportive, and good-natured. - Remote positions are actually remote, not secretly hybrid if you live within a certain distance from an office. - Health insurance premiums for a single person didn’t go up much from 2025 - There are surely other pros that I’m just not seeing, since there are people who have stayed with the company for 10, 15, even 20 years

- Unspoken expectation to work and/or be available nights and weekends, even holidays and on PTO - MESSY management by the CEO—he thinks he should be very hands-on and instead disrupts relationships between clients and sales/implementation by making promises we can’t keep - Sales seems to live on a different planet from implementation and product - Teams are extremely siloed; cross-functional communication is possible but extremely difficult - Quarterly layoffs/RIFs, which you likely won’t hear about until you try to contact someone who’s been laid off - Multiple restructurings in the last year alone - No training for new hires - …likely because company processes change every few months, from how to handle client requests, to unnecessary title changes, even to the system we’re using to track progress on projects. Business and design documentation has changed at least four times in the last year… if it gets documented at all. - You will be in at least 20 hours of meetings a week. Good luck getting your actual work done. (See: availability during nights, weekends, holidays, and PTO) - Bloated management, especially C-suite, while keeping the rest of the staff as “lean” as possible - …consequently everything is in crisis all the time, because there aren’t enough people to consistently deliver and monitor a good product - The product itself is also not great, doesn’t work consistently, and doesn’t scale (and the scalable version of the product isn’t really ready for prime time yet, even though we claim it is). I’ve worked with better solutions from better companies that I wish I could recommend to our clients. - Constant threat of layoffs, expectation of long hours, being held to unrealistic expectations from the CEO, and general sense of discouragement from using the unlimited PTO means everyone is burned out all the time—but sure, we’ll brainstorm ways during on-sites for how to reduce burnout - No 401K match, even though the company reads Glassdoor reviews and people have been posting about this being a notable con since 2013 - It’s run like a startup, even though it’s been in business since the early 2000s - Zero name recognition - We ended the year with 3/4 solid, upward-trending quarters, but bonuses? Not even a whisper of an apology like “sorry, no bonuses this year”