Vantaggi
At time of employment, company had generous unlimited PTO, and pay is above average for the line of work.
Svantaggi
Tremendous mishandling of the company from executives and management. Employees beg for information regarding the state of the company, and customer-facing employees are expected to face incredibly angry and upset customers without being armed with information about hugely delayed deliveries and refunds. You’re constantly yelled at by customers demanding refunds/information but cannot get any real information from upper management to tell people. The only defense employees have is to lie about delivery/refund estimates that are not based on any real information. As a customer experience associate, you have almost no tools whatsoever to actually resolve anything for a customer, besides to just send an empty apology email or wait on the phone until someone is finished yelling at you. Luckily (and sadly), the phones were eventually turned off to reach CX because it was clear that letting customers yell at defenseless employees with no information or resources was not benefitting anyone. Sadly, the people on the frontlines have suffered the most while doing everything possible to stop a sinking ship.