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      Internode

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      Not the Internode it used to be... - Recensione dipendente - Customer Service Representative presso Internode

      1,0
      12 set 2020
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Your colleagues Free Coffee Bonus system

      Svantaggi

      Managers do nothing 95% of the time and are way overpaid. Staff not supported and expected to know everything. Culture is toxic and support reps are regularly intimidated with an atmosphere of fear of job loss. Havent hired more than 2 new Australian staff in over 2 years despite regularly losing staff. If Telstra can hire more staff, why cant Internode? Computers are 10+ years old and internal systems regularly break down and are archaic. Outdated policies and procedures Not willing to listen to idea's that could promote a better customer experience No transparency - customers are purposely left in the dark.

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      3,0
      14 giu 2025
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Actually finished 2012. One of the great cultures of staff wanting to support each other.

      Svantaggi

      Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

      1,0
      10 dic 2024
      Customer support representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The staff culture was good.

      Svantaggi

      The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.

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