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Ipro was a great place to work in the old days before Eclipse and Allegro... - Recensione dipendente - Support Representative presso Ipro Tech

2,0
27 giu 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The coworkers are typically friendly. e-litigation software products are interesting and exist within a niche industry

Svantaggi

Unfortunately, the negatives outweigh the positives. Pay for support reps was/is terrible, so of course there will be high turnover for these low-paying jobs. If pay was instead in the range of $15-20/hour, higher-quality tech support reps would apply and compete for positions. Right now, though, people with no experience are made into support reps and this is simply not an entry-level position. As it stands, the hiring process seems flawed as the managers don't seem to be able accurately gauge potential employee skill sets. Upper management, besides the owner, does not have a solid grasp on technology or general business best-practices. This leads to constant big mistakes, such as the outsourcing of the QA department to a country which does not enforce contract law. If a regular employee made a mistake like this, they'd be fired immediately. -Hiring and employee review is flawed -IPRO often hires unqualified people at several different positions -Turnover seems quite high -The company is quite cheap -Being cheap yields low-quality, non-professional results

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5,0
6 ott 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work. Great management. Encouraging environment

Svantaggi

Based in Arizona so time change doesn't occur which can shift around your meeting times if you're in a different time zone.

2,0
4 ott 2011
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It was a job in an increasingly difficult job market. A small company that wants to be a big company but doesn't seem to know how to go about doing it.

Svantaggi

This company offers very low wages for the position I was in. I was surprised at how cold an environment it was (not physically, I mean how the employees were not exceptionally friendly. There were some exceptions to this, but not many.) When I left there were no real career advancement possibilities. I found that there were way too many egos to have to deal with in one 8 hour day. People who you were supposed to be able to use as a resource became insolent and insulting when approached for assistance. I also found the policies encourage Micro-Management to the extremth degree. This in an unquestionably click-ish place to work. If you fall into the "I'm with them" category, you might work out. Seems to adhere to the old school philosophy of 'Hold the good workers back while promoting the problem child so someone else has to deal with them'. I witnessed an extremely high turnover rate. 30+ people in the 1 year I was there, out of 80 people, or so. Most of these were very senior people. I've never seen the like. An additional reason I left was that certain people hold supervisory positions but possess absolutely no management skills and even fewer people skills. Not a very fun place to work.

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