Vantaggi
(I worked from home, and, if you do decide to apply, I would strongly recommend you do the same) Mostly easy, flexible worth Working from home is encouraged Targets are typically attainable A few genuinely nice, helpful supervisors
Svantaggi
A true dead end of a job. The scripts that you're often forced to read verbatim are mostly robotic, long-winded, and liable to put your listener to sleep. Being forced to call the 70+ crowd after 8pm about Brexit will make you lose the will to live. Inconsistent feedback from supervisors. Often left to your own devices, which is an issue on some of the more complicated projects. Dull, repetitive, and frequently demoralising - you deserve better than this. I've heard some horror stories about the Leith call centre - especially bad for young women.