Vantaggi
Not too many anymore unfortunately
Svantaggi
Benefits getting reduced every quarter Leadership has no backbone, and at this point are only focused on getting to some sort of exit event (3 years behind on this by the way) Product team has been directed to chase shiny things (AI) without actually fixing the core issues around scalability/reporting/experimentation that have persisted for years New leadership on CS side that joined last year was operating on some... suspect information and intentionally drove some of the strongest members away There is constant power plays between the CMO, CEO, COO, and other leaders without having the company's actual best interests in mind Post-Sales team used to be one of strongest attributes, but headcount is being reduced with no plan to replace the members driven out Clients are leaving in droves, and many are in the process of creating their own solution/going with a competitive solution so won't be felt until later this year Product has fallen behind other solutions, including the legacy players that have improved over time while Iterable continues to copy whatever the big B is doing Repeated HR-complaint level events towards senior leadership that are swept under the rug Internal documentation is incredibly sloppy, and many members of the engineering team have left creating immense internal technical knowledge gaps that lead to platform issues Product is not built to be scalable, have lost clients/opportunities due to the inability to deal with very large data sets over time (bloat)
