Vantaggi
From day one (early 2023), my leaders have been amazing. I truly believe that how smoothly your day goes starts with the support you have... and equally, the support you choose to accept. My story started out on our Support Floor, and every lead I’ve had since has been open to feedback and created space for honest conversations. Even when things are difficult. One of the things I respect most is that ego never gets in the way, and I say that, at every level of leadership. There’s a genuine focus and balance on what’s best for the team, the product, our customers, and you, as an individual. I really value the mix of professionalism and connection I’ve built with my leaders. Whether it’s career growth, health, or life in general (both personal and professional), they’ve always been there for me in a way that feels thoughtful and supportive. I never feel like I have to prove my worth... I’m trusted to do my job in a way that works best for me which means I get to experiment, take risks, and celebrate both the wins and the lessons learned from failures. Mind you, there have been plenty of both! But instead of fear, I feel relief knowing I work in a place where growth is encouraged and mistakes aren’t punished. Our customers are the core of why I love what we do at Jane. Because Jane truly values connection, we’re able to bring that into every interaction, no matter the channel. Our customers are passionate, driven, and teach me something new in almost every conversation. Helping them succeed is something I hold close to my heart (having been a Jane user myself once upon a time). We genuinely live our mission of helping the helpers, and I’m so grateful for that. I have immense respect for our founders. They’re kind, self-aware, and incredibly passionate about our customers, the product, and the team. What I love most is how grounded they are - there’s no room for ego, just a shared commitment to making Jane better. I also appreciate the balance they bring as a pair; it’s rare to see leadership that feels so thoughtful and well-rounded. They're deeply involved in Jane’s evolution but trust us as experts to lead with confidence in the areas we work on. Money isn’t always the easiest or most exciting topic (hehe, here we go!), but it’s one I’ve never felt uncomfortable to chat about at Jane. So, a little confidence boost for those reading… two years into my journey here, I’ve felt really happy with both my pay and my career trajectory. It may sound traditional, but if you’re someone who’s resilient to change, focused on outcomes, quality, cooperation (with your lead and other teams), solution-oriented, and respectful of your salary package (which, to me, means using benefits like sick days thoughtfully), you’ll be in great hands. Jane is moving fast and we're evolving a lot; being able to emotionally regulate and recover from that change is important. So, with all this in mind, I believe that building strength in these areas or staying curious and open to growth can directly impact both career opportunities and salary progression for you. I love the freedom Jane gives me to work from the places that mean most to me. It’s a simple perk, but it makes a huge impact on my happiness and how I show up for the people I love and hobbies that make me happy. I genuinely love what I do. I get to work with a community I care deeply about. I believe in the product we’re building. And ultimately, I feel excited about where we’ve been, where we are now, and where we’re headed.
Svantaggi
I don’t see many cons to working at Jane, but I try my very best to view the challenges as the “happy pains” of being part of a thriving, growing, and profitable company. So... As the team grows, there are naturally more silos. It can feel like roles and responsibilities overlap, which makes things a little tricky, especially when finding the identity of your role. That said, I know leadership is aware of this and working to create more clarity and cohesion. You might notice from my advantage section... how I feel about our leaders and founders. I'm trusting the process of this, solely because I trust the people behind it. One of the things I’ve loved most about Jane is the strong connection between the Support and Product teams. With recent growth and the addition of experienced external hires (which Jane definitely needed!), I sometimes worry about that connection becoming less close. Jane's relationship with Support is definitely like no other company I've ever heard of... so I hope this doesn't change the more we grow. If your role falls into a transitional phase during Jane’s growth, that’s okay & it might not be easy - but, it’s a sign that leadership trusts you to manage your time, contribute in a meaningful way, lean on your support systems, and take care of yourself and your ability to work well. Your lead (or their lead) likely has many direct reports, so while you are a priority, you may not always be theee priority - and that can be difficult, but also understandable. So... Jane is changing fast, growing fast, and evolving processes just as quickly. That said, this pace isn’t for everyone, and that’s okay.