Company doesn’t value black or brown employees - Recensione dipendente - Dipendente anonimo presso January

1,0
20 mar 2024
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Company is doing well despite the economy.

Svantaggi

People of color are treated less then especially marginalized groups.

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Risposta di January
2y
Thank you for sharing your perspective. We take feedback like this seriously, as it provides us with an opportunity to reflect and reaffirm our dedication to fostering an inclusive and diverse workplace. Our business is centered on supporting financially disadvantaged borrowers. We recognize the importance of having a team that reflects the diverse makeup of those that we strive to support each and every day. We rely on our team’s varied perspectives to drive innovation within our business, and to enhance the January team culture. With the team's essential feedback, we've invested and continue to invest in creating a community of high trust, where every voice matters. Based on feedback, we’ve focused our efforts on designing development programs and providing L&D budgets to all employees, normalizing frequent, thoughtful feedback between reports and managers and their peers, rolling out a multi-class DEI training program, launching an Employee Resource Group program, and promoting internal mobility. We’re proud to share that over 50% of our team members identify with one or more groups that are least represented within the tech industry. We encourage you, and everyone on the January team, to reach out to your manager, a member of the people team, or a member of our leadership team with feedback and requests for support whenever needed. We also encourage our team to use our anonymous feedback channels at any time. We hope that you choose to reach out to the People team or a member of Leadership so that we can work together to continue making January an inclusive environment for all team members.

Esplora altre recensioni su January

5,0
2 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- ownership is non-negotiable, and with that comes autonomy - if your idea has merit, leadership will want you to run with it - so many opportunities for impact -- the frequency with which teammates around the org are celebrating big wins is really inspiring - the bar for rigor of thought is high -- everyone is pushing each other to make high quality decisions with high iteration speed - there is an overwhelming sense that folks love their teammates. there is a pervasive culture of vulnerability+ collaboration, it is very social

Svantaggi

- the mission is true, not just a recruiting ploy -- but the industry is still sobering

2,0
14 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Pay is competitive for a contact center role - Remote opportunities - Endless overtime and special projects available

Svantaggi

- Toxic, fear-based culture driven by micromanagement and constant surveillance - Unrealistic metrics and an unforgiving occurrence system - Burnout is ignored or penalized; acknowledging it negatively impacts performance perception - Clear double standards between leadership, senior agents, and frontline agents - Favoritism limits growth and increases workload for others - High turnover, often beginning shortly after training - Constant process changes paired with inadequate tools and support - Contact center treated as a lower tier compared to other departments and excluded from unlimited PTO benefits - Surface level perks and frequent surveys replace meaningful action - Leadership is disconnected from the realities of frontline work - Compensation does not justify the chronic stress and emotional exhaustion

1
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