Disappointment - Recensione dipendente - Customer Service Representative presso Jet Aviation

Extensive training provided; you learn a lot. The Team at Jet Aviation was helpful and friendly. Management was always supportive and helpful

I never minded working long hours, but I only mention this to the others to be prepared.

There are genuine people in every place we but there are also disgenuine people as well. Finance has a group that require more in performance everyday for some but others perform less with more credit - it is one of those places that fits an old adage of having more chiefs and less Indians. If you can get past the daycare environment then you can learn alot about how the airline industry functions; the linkage of providing top-tier service both to the clients and the staff. The company offers good benefits however if your looking for the benefits department to help with issues you maybe facing you will need to prepare yourself for the limitation of getting a phone number and or email contact information from the team and making time on the side to do the calling - legwork yourself - after all we're talking HIPPA and following those guidelines to protect the employee information. The clients are different in the back office setting then those that utilize the aircrafts. In the back office it is primarily staff to staff contact should an employee be going thru the building or over to the FBO and see a famous person or dignitaries; they are not allowed to stare or talk to them or be prepared to be fired on the spot. That to me seems rude next to a polite Good Afternoon or have a safe flight everyone. As your walking past most will take notice if parts of the party are in deep conversation with another whether another passenger or someone on a phone where a soft caring smile and wave hello might be appreciated. Management should be more understanding the impressions can give the clients a different perspective of an uncaring team and undermine all the FBO team does to make the client's experience much more top-tier. Sometimes for the workers clients are difficult and demanding and it can be difficult to maintain a friendly environment but it is a service and you did sign up for providing service with a smile 😃. Most are understanding and dont allow the clients bad day derail them from providing top-tier service. These are a rare occurrence and it shows. Take the FBO staff and their action/reaction procedure; you will always receive the following actions of their professional, polite concierge staff who are always smiling, always thinking how they can best serve the clients even before they arrive to cover any wants or needs, they are caring, and respectful. Best team in the industry.

Reactive, silo stubborn, accurate, fake and untrustworthy.