Vantaggi
I enjoyed learning about vehicle maintenance and working on cars. I learned a lot of managerial and customer service skills while working with this company. There are days where you have a lot of downtime and can be low stress at times. They offer programs to become a certified State Inspector Mechanic as well as get ASE certified. There are also decent bonuses at the management level. Lube technicians even bonused off and on while I was with the company.
Svantaggi
The pressure to get ticket average is out of control. I focused on building a customer base by telling the customers the truth about what they actually needed to get done according to their manufacturer's recommendations as well as the condition of different vehicle components. Sadly, I was by far the exception, and my customers knew it. I did not pressure customers at all and was still consistently one of the top Customer Service Advisor's in my region for years. The company actually encourages you to pressure people. They inadvertently (and to be honest, often times knowingly) encourage employees to lie and exaggerate to customers to get ticket average up because the majority of emphasis is placed on ticket average. This is insane to me, because even when a store is consistently growing in overall profit due to customer traffic because they know they have built trust with you and enjoy receiving legitimate feedback about their vehicle, that is never good enough. Profit and growing the business should be the bottom line, not trying to coerce customers into spending their last few pennies on a $150 transmission flush to get your ticket average up. This was by far my biggest issue with the company and is what made Jiffy Lube get the bad rap they get for lying to customers and scamming them. Way too much dishonesty for me. You would not believe some of the things I've seen the most "successful" managers in Jiffy Lube due. Totally unacceptable. And they company will never do a thing about it because those individuals have a high ticket average, even if they are screwing people over in the process.
