Vantaggi
A lot of really lovely people who genuinely want to help each other do their best work. Not a lot of big egos. Endless opportunities to build new things or solve business issues, there's always a way to own and solve a problem you identify. Product is easy to understand and solves a relatable business problem, not hard to buy into what you are supporting. Changes in the product are clearly communicated and keeping on top of what is new isn't a challenge. A great place to start if you are joining in a support role especially - lots of ways to grow and pick up new skills. Benefits include additional generous time off over Christmas as well as in each quarter of the year, parental leave is great too. Remote flexible working is handy with kids at home.
Svantaggi
Strategy shifts regularly and redundancies as a result are not uncommon. If you experience any kind of anxiety around job security, really reconsider if a role here is right for you. I survived multiple rounds before I was finally made redundant and it's not stress I would wish on anyone. Communication could be better, occasionally you'll be assigned an initiative another team is already planning out or is in the middle of actioning. Not the end of the world but an avoidable surprise.