Vantaggi
The company has a fantastic benefits package, a good vacation allowance and sick days as well as RRSP matching. The tech is held to high standards (though this is also a con), the teams are full of extremely talented devs who actually care about the SPs (Service Providers) who use the product. The events the company hosts like stamp making, dumpling making etc was great for us remote employees to really connect with people who don't cross our path often. The in person yearly company event is spectacular, the people team is truly the heart of the company with all of the care they put into it. Great hotel rooms, fantastic speakers and great food at the larger party towards the end. It was one of the highlights of my whole career, the topics truly have affected my life's trajectory and how I think about what it means to create things for others.
Svantaggi
The company has discarded its goal of genuinely helping SPs and is now AI obsessed, throwing anything at the wall to see if it sticks. There is no vision or goal, just churning out things and insisting product, managers and designers now generate code as well. It was depressing when they mandated Cursor with no alternative last year, then they mandated RTO and now they are insisting on shipping fast. The increasing incidents over the last 10 months are a sign things are being churned out. There is a focus on high standards on some teams but that leads to an exclusionary mentality where some teams treat their code as 'good' and any contribution to their domain by people they deem not as good 'bad'. There is ZERO management intervention or progression investment. No goal setting, no interest in helping you succeed, just a ton of conversations about how things are going in order to suss out if you are thinking of leaving. The customer panels with SPs are performative and largely just session where jobber brags about their impact while ignoring any thoughts of creating long term stability for their customers. Caring about the people who use the product is now an affront because the company is still trying to scramble to prove its worth. It is essentially a code farm where you may be randomly let go due to restructuring, or land on a team where you are treated like a code monkey because of the superiority a lot of the long-term employees hold. The other reviews are absolutely correct that the environment is dogmatic; current employees who receive minimal yearly increases, no career development, and are being forced to commute to a company that hired them as remote: these are the most loyal employees to jobber. Despite performance reviews being paused, they are still very excited to churn out AI features for minimal praise or even acknowledgement. One last thing that I think should be considered if you are a woman thinking of applying: I have seen so many women down-leveled that it is insane. I have talked to at least 4 in the first year there and I haven't even looked for them intentionally; I just noticed their output was way too high quality for their levelling and asked. The only people I've seen succeed have been in very specific demographics which is on par for the industry, not really important, but it just stings of hypocrisy when the company portrays this image of being incredibly open and diverse. They capitalize on their previous image as a stable remote startup with no layoffs in order to get new talent, only to disappear people in random groups and lowball salaries. Their internal 'image' is of a top tech startup like Shopify, but I've gotten paid better at companies half the size with less developed product and customer bases. Take what they offer you and add 30% - that is what you should be making ( and what I have heard SO many people got after leaving in the recent mass exodus.)