Call center environment--high pressure - Recensione dipendente - Service Specialist presso Johnson Insurance

Shifts can be all over the place and don't seem to have any rhyme or reason (managers rarely care if it seems like you're getting all the bad shifts), insanely high metrics to adhere to (10 minutes to talk/service a client and 2 mins to do notes. This can be incredibly difficult to meet if your client doesn't speak much English, needs numerous quotes, or has a lot of questions about insurance). Difficult to get documents sent via e-mail/fax, management can be hard to find/assistance on floor is non-existent and no two managers give the same answer, you are penalized if you miss your breaks due to a call (so doing your job) and taking it late which throws off your schedule adherence. They will bring you into coaching and tell you that you need to do BETTER but they can't tell you how to do that. Insanely high sales targets even though you're hired for service. Company is always hiring because turnover is so high in this place (either because staff are fired or quit because they can't take it anymore)