Great Mission, Awful Decision Makers - Recensione dipendente - Key Account Representative presso JustFoodForDogs

2,0
17 mar 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

JFFD changed my cat's life - the product, while expensive, truly works. Giving you a 70% discount is quite generous, and it makes it cheaper than most other options with the discount. I appreciated the flexibility of my role. My territory was mine to manage.

Svantaggi

A private equity firm funding JFFD and a board of directors they appointed are deciding your fate? Run, don't walk, away from this company. When I started JFFD there were about 30 KAR's. 5 months into working, we were down to 15. I told myself that this provided an additional layer of job security, but that proved incorrect. 4 months after that I woke up to a "organizational meeting update" where the remaining 15 of us were let go. As one of the top performers, I was floored. In a sad attempt to save face, HR also made assurances that if we wanted to switch to retail (the kitchens), they'd make it happen. Low and behold, one of my coworkers tried this route and was denied the role. That is ultimately what the company does. Makes big promises to it's employees and it's customers that it can't keep. Speaking of baffling decisions, JFFD decided to export all their USA made dog treats to Mexico. The kicker? They did this knowing full well that tariffs were around the corner. The company just doesn't make logical business decisions. Finally, lets talk about the kitchens. In a day and age where corporations are dying to be rid of their physical space, JFFD decides they want to spend mass amounts of their budget making "dog hibachi" stores. Well, one store can't hurt - but how about 3 in Chicago all within 3 miles of each other? Just a ridiculous concept that failed logistically in Chicago as well as financially. The kitchen workers are understaffed and underpaid, and entitled customers yell at them daily.

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5,0
10 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team, best manager/HR team, Great Benefits, Great work/balance.

Svantaggi

I haven't experienced any cons yet, but it would be nice to get to know other people from other teams. AP and Customer service are the only teams that choose to work in office, So some company mixers would be helpful in my opinion to put a face on who I'm emailing regarding work.

3,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The product truly does benefit the dogs. You are doing genuinely good work if you know your stuff. Get to hang with dogs too.

Svantaggi

Mass corporatization made the job much more stressful than it was previously. They stopped supporting the employees in stores financially, professionally, and strategically, and created a number of processes that got in the way of work rather than help achieve success. Lack of institutional memory was something I would constantly have to cover for in educating people above me. Newbies no longer get sufficient training to the point where I as a customer wouldn't trust anyone in my position anymore. Communications systems currently in place are structured to breed contempt and sabotage among employees. They make you re-interview for minimal raises/promotions. HR actively creates problems rather than solving them, and an HR rep even made personal attacks towards me to which I never got an apology. The company mission statement was changed to no longer put the dogs first. The company comes first. They are not subtle about this change.

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