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KFP Total IT Solutions

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Toxic culture, relentless shifts, and unfair treatment of staff - Recensione dipendente - Service Desk Analyst presso KFP Total IT Solutions

1,0
18 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

A few decent co-workers who try to support each other despite the environment. The 4-on 4-off structure could be beneficial if managed properly — but in reality, it often isn’t.

Svantaggi

The shifts are extremely demanding — 12 hours long, constantly alternating between days and nights with little notice. This relentless pattern destroys work-life balance and takes a serious toll on mental and physical health. Burnout is common, and when it happens, there’s no genuine support or understanding from management. Policies are applied inconsistently and often feel selective. The employee handbook outlines a clear disciplinary process, but in practice, steps are skipped or ignored entirely. Some people are given leniency, while others are punished harshly for similar or lesser issues. This inconsistency creates a culture of fear and resentment rather than fairness or accountability. Communication from management and HR is poor. Decisions about employment status can be made abruptly, sometimes communicated through impersonal messages instead of proper meetings. Employees are often left in the dark and denied the opportunity to properly respond or explain their side. The overall workplace culture is unprofessional and heavily influenced by favouritism. Standards of behaviour vary depending on who you are, and employees who don’t “fit in” with the dominant culture often find themselves treated unfairly. Concerns about ethics, wellbeing, or consistency are usually brushed aside. Working here was one of the most stressful and demoralizing experiences of my career. The long hours, constant schedule changes, lack of transparency, and selective enforcement of rules create a toxic environment where employees feel disposable. Unless major changes are made to management practices and culture, this will continue to be an unhealthy place to work.

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1,0
13 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is no pro's to working at KFP

Svantaggi

Management have no experience in the field of work they deliver projects for. Field Techs are constantly run into the ground. The big boss enforced staff to post good reviews on here to make the company look good. Extremely high turnover of staff, no careers are safe at KFP Management are inappropriate with clients, excessive drinking and making the company look poor. Everybody has to sweeten the big boss for fear of losing their jobs Big boss will use you for what he needs and bounce you out the door the second he's got what he wanted Health and safety isn't a thing here at KFP, nobody has formal training or procedures in place to safeguard field operatives. Your expected to bring your own tools for the job, if your van gets broken into whilst at work the company will NOT reimburse you as this pushes up their insurance premiums. If you need tools, they provide the cheapest poundshop tools. Bullying is extremely common Field Techs aren't trained or hold the correct certification for working on sites

1
5,0
5 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The office is really diverse, which makes a nice change. Everyone is very welcoming and I feel very comfortable in the office. Lots of people in the team and office seem to be friends outside of work but majority of people are very nice in the office. The senior management is really good. The HR team is always available, onsite and I feel like I can approach them with anything I need and know they'll be really helpful. It feels like HR are there for the employees as much as the managers. The work is fun. You learn a lot in your probation and there are lots of different customers and ways to process tickets. I have heard or know of people that have moved around within the business and some of them have started in the service desk. I feel like this is a good start to my career in IT. I like the shift pattern personally.

Svantaggi

Pay is average. I have seen a lot of reviews by people who have left that say negative things about the management. Apparently these were all friends that were a bit of a clique and not very nice and seem bitter. Because the business is small there aren't a lot of opportunities to move up in the business. There have been different people managing the service team but the senior leaders always step in when needed. sometimes other departments aren't very patient.

2
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