Vantaggi
Generous time off benefits; flexibility around setting my schedule and where I work (within reason). Frankly, these are the ONLY reasons I've stayed as long as I have.
Svantaggi
Frequent reorgs and layoffs as management chases elusive growth, without clear strategy. Back-end functions (operations, IT, panel management) are not held accountable for numerous and often client-visible quality issues, resulting in client service team spending considerable time cleaning up messes and creating intense workload. Many barriers to career growth and promotion. Management says they are committed to promoting from within, but turn around and bring in outsiders for VP roles. When there are promotions, they go to younger team members. Once you pass 40, expect to be stuck in your current position indefinitely. No raises in 2 1/2 years; bonuses are slim if they happen at all.