Toxic work environment - Recensione dipendente - Auto Liability Claims Adjuster presso Kemper

Horrid management. Dysfunctional. They could care less about the customers. Will do anything to save money even at the expense of their own employees. No bonus for performance, or retention. They treat certain groups of customers differently/worse than others which is not what insurance is all about. I hope I am no longer here when the DOI finds out what is going on. The target Kemper Direct customers since they do not have an agent to stand up for them and make them purchase rentals out of pocket. No loyalty to staff that work day in and out doing the legwork. Laid off staff that had been here over 20 years (339 people in total.) No confidentiality in your performance. Many of the managers are a walking HR violation. They will forward emails with private medical info to other employees. They have been sending out glass door results to employees that are still here in effort to put out the dumpster fire stating things are “better” here amongst other carriers. Anyone with an email address can leave a review for glass door. When you read many of the “auto liability” reviews you can obviously tell the staff is trying to water down these results. Many of the KEMPER life, underwriting and various departments are leaving reviews in the wrong place on Glassdoor which is clearly skewing these results. Common sense will lead you on which reviews to believe. Not to say everyone here has a bad experience but I will say morale in the office is very bad. The management doesn’t really manage or develop employees (with the exception of the 2 repped BI mgrs). I once requested PTO on my birthday weeks in advance and was told “not approving PTO unless there is a death in the family, have you had a death in the family?”. Not staffed appropriately, people quitting rapidly, cutting entire departments and adding the work this auto liability position. One of the unrepresented bodily injury managers seriously has his entire team quit before the company laid off this manager. Lost some really good talent due to this. Applying for internal positions has been nightmare. Normal to get ghosted, other times can take half a year for them to get back to you. The $$$ is relatively average but I would seriously encourage someone looking to start here to consider other options. Hearing what I would normally call a rumor but from a close friend that is underwriting territory manager that the biggest sales exec is moving entire Kemper books of business to other carriers and more layoffs are coming. Regardless how much you know about boating, it’s easy to see this one is going down fast. Many staff switching to other carriers and kemper doing nothing to retain good talent