Diminishing morale - Recensione dipendente - Contract Investigator presso KeyPoint Government Solutions

Flexibility in cases and work hours.

Unrealistic case reviewers and deadlines.

Automated assignments are great. Dynamic, ever changing policies keep me mentally sharp and safe from hitting higher tax brackets. I can't say enough good things about KGS. They want me to succeed and constantly look out for me by heavily over assigning work forcing me to become a better investigator. Sure, I haven't been good enough yet to meet stats or bonus but they keep pushing me to succeed and I appreciate it. I know I'll get there one day. Some BIs get frustrated, but not me. The reviewers help me out by enforcing the daily shifting standards and I've made a game out of trying to get the same answer from different reviewers every week. It helps relieve stress. That's another reason I love KGS. Keeping up morale in unexpected ways! I also commend KGS for swimming against the tide and trying to make automated assignments work. Sure it's been tried everywhere else and it is failing just as badly here as in other companies but at least they're trying! I like that "SMART" sends me in all directions, wild distances, ignores case integrity and gives me transmissions due every day of the week. It keeps the job interesting. Sure it kills my stats and jeopardizes quality and integrity but big KUDOS to the company for trying. I hear investigators, field managers, workload managers and all the regional managers hate the program, so Way To Go, CEO for making this needed change happen. We were flailing around out here before with tightly zoned areas and balanced case loads. It is inspiring to us to see the CEO go against the wishes of 99% of the company and be willing to degrade efficiency in the field in order to force this needed change! The main reason I stay with KGS is because they make me feel so valued. I know the USIS people were brought in at higher salaries than those of us who've been loyal to the company for many years, but so what? With the stellar way the ran that company, who can blame KGS for wanting to hire them to run this one and paying them more than their KGS peers? It just makes sense. Those long time KGS employees who were passed over in favor of the new people should be thankful they're in such experienced and capable hands. You can already see the USIS's atmosphere of trust, integrity, loyalty, honesty and transparency flourishing now at KGS!

I can't seem to get to 200% of my "minimum" case load. Not sure what I'm doing wrong. Many of my coworkers are well over 200% but I can't seem to get past 180% week over week. I've asked my FM for help but they insist I'm actually only assigned to 100%. It gets frustrating. I had 2 days last month with no transmissions due. I'd really prefer to have them due Every. Single. Day.