CSM - Recensione dipendente - Dipendente anonimo presso Keywee

Thanks for the feedback. We’re always looking for ways to learn and improve. The CSM role in our Tel Aviv office is challenging. Most of Keywee’s customers are big publishers in the US, and our goal is to provide them with world-class service, which includes very fast response times. This means the CSM team in Israel works long hours, and when needed, responds to emails and takes customer calls over the weekend. In the past few months we listened hard to feedback from the team and we’ve been making significant investments in resources and people to address the issues of team workload and work-life balance. I’m happy to share some of the improvements already in place, and looking forward to sharing more soon: * We hired a brand-new People team (myself included), which accelerated recruiting and introduced management training, employee development, and wellness / social programs. * We hired a NYC-based CSM team which is now six people strong, and is already a big help in managing US customers during later times of the day + Fridays. * We launched the Greenhouse program (keywee.co/greenhouse) which is all about training and development for our CSMs * We hired a new VP Finance, who’s improving our compensation & bonus structures, and goal setting processes. * More to come soon - we know there’s still a lot more room for us to grow and improve, and these topics are top priority for us. Thanks again for taking the time to share your feedback. If you have additional thoughts I’d love to connect offline - neri@keywee.co. Lastly, I’m glad to read you find Keywee a great place for people with a passion for learning about campaign management and working with top publishers - these are things we pride ourselves on.