Fear of job loss due to AI. - Recensione dipendente - Customer Success Specialist presso KinderSystems

3,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Kind management Easy on boarding with guides to help the whole way through calls

Svantaggi

- Miscommunication of what role actually is. - Ai push causing several agents to lose their jobs overnight leading to insane queues that rarely die down like they used to. - Constant fear of losing job because of push of Ai roles - No time to study to work toward their 'inside promotions'

avatar
Risposta di KinderSystems
15h
Thank you for this review and for the kind words about our management team — that means a lot to us. The intent behind these changes is to let our agents focus on the complex, high-value work that genuinely requires human expertise, while giving customers with simpler needs a faster path to resolution rather than waiting in a queue for a live agent. We believe that's a better experience for both our customers and our team. We hear that the transition has created real strain, and we take that seriously. Our agents are at the heart of what we do, and their wellbeing matters to us. We're committed to supporting our team through this change and making sure people feel heard along the way. If you'd like to continue the conversation, please reach out to me directly. Best, Kate Byers VP of People KinderSystems

Esplora altre recensioni su KinderSystems

5,0
13 giu 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People who are passionate about delivering high quality support to agencies and providers administering subsidized child care are what drive this company. The support and commitment people in this company put towards their work is commendable.

Svantaggi

Always more work to be done!

1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company started fine, but then the cons appeared quickly and there were no pros left.

Svantaggi

No training, moving to all AI code for production, toxic workplace, ADA harassment, lack of accurate resource management for projects (frequently have to work 12+ hour days and/or weekends and holidays with no extra compensation), pay is well below market rate for many of their employees area of living

avatar
Risposta di KinderSystems
10h
Thank you for sharing your feedback. We take all reviews seriously and want to respond thoughtfully. We're sorry your experience at KinderSystems didn't meet your expectations, and we appreciate you taking the time to share your perspective. We do want to address a few of the specific concerns raised: Training: We invest meaningfully in onboarding and ongoing development for all employees. When team members express gaps, we work directly with them — including dedicated one-on-one time with their manager — to provide additional support. We stand behind that commitment. Work hours: We understand that workload concerns are real and worth taking seriously. That said, individual schedules and the factors that shape them can vary significantly, and don't always reflect a systemic resourcing problem. We continuously evaluate how work is distributed across our teams. Compensation: We regularly benchmark pay against market data and are committed to offering competitive compensation. We encourage anyone with specific concerns to raise them directly with their manager, or the People Department. AI and technology: Like most software companies, we are thoughtfully exploring how AI tools can support our teams — not replace them. Our employees remain central to what we build and how we serve our customers. Workplace culture: We do not tolerate harassment of any kind, including on the basis of disability. Any employee who experiences or witnesses this behavior is encouraged to report it immediately through our established channels. We wish you well in your next chapter. Kate Byer VP of People KinderSystems
Vedi recensioni per: Utile|Valutazione|Data|Tutto