This company is ran like a fraternity - Recensione dipendente - Dipendente anonimo presso KlientBoost

Hey there :) This is Johnathan Dane from KlientBoost, the founder. Appreciate your feedback, and thanks for sharing this as it helps us get better and create a better environment for everyone on the team. I'll unpack every point you made and see which ones we can use to improve ourselves. I don't know who you are, but I hope Glassdoor shares my responses with you :) 1) You mentioned that we're run like a fraternity. We're 30% female in the company and we have celebrations as a team that both genders are involved in. We have female only get-togethers and female only (with female led) coaching summits: https://www.instagram.com/p/B8RlHRfJ9KG/ Our VP of Ops is female and we also have 4 female leaders on the team too that manage their respective teams. 2) You mentioned that you work 60+ hours/week. You don't have to. There are people who work 40 hours/week and get their job done and are continually finding newer ways to simplify and streamline processes that saves them time. 3) You mentioned that management lies constantly. I can only point to our long tenure of people and ask whether or not that's true? If we were lying, then we wouldn't be growing and promoting people. 4) You mentioned that we bought scooters and arcades after we fired people during COVID. We lost $200,000 in monthly recurring revenue and had to make one deep cut of under-performers and non-essential roles during that time. We've since hired back 3 people of that group of people and hired over 10 other people to go from mid-40s to over 60 team members now. After the initial MRR hit, we then starting growing again and we decided to continue our original path of finishing the office with games and scooters that are one time purchases, not ongoing salaries for under-performing people. We also extended health insurance for 3 months and told those people to let us know if they haven't found new employment by then so we could extend it further. 5) You mentioned that I'm incompetent. I don't know how to define that other than ask what a CEO is supposed to do? Provide an environment for everyone to grow and learn? That's what I'm doing. Big fan of Gary Vee who has built a 1,000+ person agency, so I feel like I've picked my role model right. 6) You mentioned the directors are rewarded more. I've paid for medical bills, funeral costs, dinners, surprises far greater for non-management people. You might even have gotten a gift card to a high end restaurant. But you just don't see everything else. 7) You mentioned I illegally incentivize for reviews. It's not illegal to simply pay someone for their time, they write the review which are checked by the platforms themselves. We have 230+ clients and almost 200+ published case studies, so we get a lot of wins that we're really good at publishing. It's illegal and misleading if those reviews aren't genuine. 8) You mentioned our retention rate is poor. Our retention has improved, but it's something we can always get better at - I agree with you. Could be that there aren't so many negative reviews because our clients aren't emotionally charged and because every client we onboard knows they hired us as a service to achieve results but that they're never guaranteed. 9) You mentioned there's always a camera on. That's for security, just like we have cameras outside too. Our videographer creates our vlog that highlights everyone at KB: https://www.youtube.com/watch?v=EqgkCbycM1M&list=PLoxbVySuDr9J_Sx9kp9aqDJlRrATYVuWx - I've just been here the longest and oversee everything, so you'll probably find me more than the average team member. We're simply documenting our growth, something other agencies aren't doing. Be happy to show you the praise we've gotten over time from other agency owners. And yes, those would be awesome things to achieve, but they're not my only goals. 10) You mentioned I can never be wrong. I can, and I have. I just have the most experience and knowledge, so your opinion vs my opinion won't work in your favor. Your data vs my opinion would work in your favor. 11) Your advice to management - agree with being humble and caring. We also do. You mentioned that people who participate in events outside work hours are treated better. I won't mention names, but I can think of at least 10 people who don't and many of those are getting ready for promotions. On the iPhone thing, I agree with you. I should've made it based on a goal/metric so it would be black/white and easy to understand. That's my bad. On the other hand, you can do something that benefits one person without it benefitting everyone. We've gotten copywriting help to create a system for our content, but they're 100% our own ideas and edited by ourselves :) I'm genuinely sorry you had a bad experience. It doesn't benefit either of us to not be able to work together and flourish. But I do wish you'd share the full story next time and work to solve these things with people before you quit. Thank you.