Very rapidly gone down hill - Recensione dipendente - Customer Success Manager presso Kooth

I absolutely love the team culture here. There is a strong "autonomous vibe" that allows you to own your work and execute without unnecessary handholding or micromanagement. In my opinion, the company mission is underrated. We have a serious, tangible impact on the young adult community, which makes the work deeply rewarding. It’s great to see the genuine commitment from our leadership teams. They prioritize clear communication and are actively invested in helping everyone grow and succeed.

Like any startup organization, there is a high need to pivot quickly when changes come. You have to be comfortable with a fast-moving environment.

- Inspiring mission to help youth mental health + wellness - Big impact at scale in partnership with governments - Many quality employees that truly care about the work + outcomes - 5 weeks of paid time off (but no sick leave) in the US is seemingly uniquely generous but really more like 3 weeks of PTO + 2 weeks of sick leave

- Rolling layoffs without cause or rationale degrade psychological safety over time. Never know when you will be picked off next or someone you work with. People are laid off same-day without handoff which causes headaches and feeling of people just disappearing - Siloed communications mean other teams don't know about layoffs or big changes across the org, leading to confusion and missteps - Very little chance for career progression, even with good reviews. Lack of internal promotions/horizontal movement - Lack of product coherence and vision, their key app is lacking features like animations, games, or sound that other competitors have to hold young people's attention - Below-market compensation with a reliance on those believing in the mission to make up for lower pay - Often saw team members who are from more diverse backgrounds receive unfair reviews or unexpected layoffs without justification as compared to other folks