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Upper Management are you even listening? - Recensione dipendente - Ewp presso Kooth

1,0

13 ago 2023

Ewp

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Excellent on the ground work. Fulfilling work with young people. Work from home

Svantaggi

Management have been repeatedly informed of the destructive nature of the systemic failings at Kooth. The turn over is ridiculously high with the very best and experienced staff leaving in droves and a constant battle to retrain new workers admin chaotic policy changes. KPIs and disorganisation in terms of absence/holiday allocation means staff are stressed, anxious and frightened of the word “capability” being thrown at them. There most definitely IS a blame culture! Communication is monitored on ALL platforms and used against workers out of context. Failings in training, technology and policy land squarely at the feet of front line workers who carry this responsibility along with ENORMOUS levels of risk and complex safeguarding (YES! Kooth IS a crisis service!). Target driven delivery is simply not appropriate when working with vulnerable people. End of. Onus very much on workers to “look after your mental health” but other than a dubious support line (manned by ex kooth staff!!) mental health is treated by HR with skepticism and disregard. Very ironic. A lot of the work on the ground is great and has the best interest of vulnerable humans at its heart but I can say, with no animosity or vendetta, that Kooth has lost its way. Profit and expansion has pushed out compassion and care. It’s devastating as I truly loved the company it once was.

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5,0

13 mag 2026

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

I absolutely love the team culture here. There is a strong "autonomous vibe" that allows you to own your work and execute without unnecessary handholding or micromanagement. In my opinion, the company mission is underrated. We have a serious, tangible impact on the young adult community, which makes the work deeply rewarding. It’s great to see the genuine commitment from our leadership teams. They prioritize clear communication and are actively invested in helping everyone grow and succeed.

Svantaggi

Like any startup organization, there is a high need to pivot quickly when changes come. You have to be comfortable with a fast-moving environment.

Risposta di Kooth

Thank you for sharing such thoughtful feedback. We’re so glad to hear that Kooth’s culture, mission, and leadership have had a positive impact on your experience. We know that working in a growing, mission-driven organization can require a lot of adaptability, especially as we continue to evolve and respond to the needs of the young people and communities we serve. Your point about transparent communication during periods of change is well taken. Clear, consistent communication is essential to maintaining trust and helping our teams feel supported through growth. Thank you again for the work you do and for being part of Kooth’s mission.

3,0

2 feb 2026

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

- Inspiring mission to help youth mental health + wellness - Big impact at scale in partnership with governments - Many quality employees that truly care about the work + outcomes - 5 weeks of paid time off (but no sick leave) in the US is seemingly uniquely generous but really more like 3 weeks of PTO + 2 weeks of sick leave

Svantaggi

- Rolling layoffs without cause or rationale degrade psychological safety over time. Never know when you will be picked off next or someone you work with. People are laid off same-day without handoff which causes headaches and feeling of people just disappearing - Siloed communications mean other teams don't know about layoffs or big changes across the org, leading to confusion and missteps - Very little chance for career progression, even with good reviews. Lack of internal promotions/horizontal movement - Lack of product coherence and vision, their key app is lacking features like animations, games, or sound that other competitors have to hold young people's attention - Below-market compensation with a reliance on those believing in the mission to make up for lower pay - Often saw team members who are from more diverse backgrounds receive unfair reviews or unexpected layoffs without justification as compared to other folks

Risposta di Kooth

4mo

Thank you for taking the time to share this feedback. We’re glad to hear that our mission, impact, and the dedication of many of our people resonated with you. We also want to acknowledge the concerns you raised. Feedback around leadership predictability, communication during periods of change, career progression, and psychological safety is taken seriously. As a growing organization operating in a complex, government-partnered environment, we’ve experienced periods of rapid change that may have felt unsettling. We acknowledge that reality and we’re committed to listening to our employees and learning from these moments. Over the past year, we’ve been working to improve transparency, cross-team communication, and consistency in performance, progression, and decision-making, with a continued focus on fairness and equity across the organization. This remains ongoing work. We appreciate the contributions you made during your time with us and wish you all the best going forward.

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Upper Management are you even listening? - Recensione dipendente - Ewp presso Kooth

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