Kroger will never become #1 - Recensione dipendente - Co-Manager presso Kroger

-The company's core values and true customer service is flawed and Kroger will never become the number 1 retailer. The company's HQ and new values that are relayed down to store level are merely brought to the attention of all department heads, but never told to regular associates. Stores goals are to become an 80% in customer satisfaction by 2015. My store is below 60% and most are below 70%. It's because these values and services are not enforced by management. It's preached from head store managers because they're required to by the district manager, but never follow-up on at store level. Most store managers are task oriented and do not affiliate or socialize with their employees, unless they must. Promotion only comes by managerial hierarchy. There is no recognition or compliments given by store managers. I did my best to acknowledge my associates, intervene when necessary to better serve the customers. Their management training program is b.s.. It's preached at divisional offices where it's a fantasy world of perfection. Totally, different from the real world at store level. There is no training given or done by your "mentor manager". You are merely another bagger/slave to them and they don't want to think about you or teach you anything. Kroger is also very prejudice and discriminatory. Having worked in the Southwest region for over 10 years now I've seen many cases of discrimination. One, at most of the stores more than half of the courtesy clerks aka baggers are "slow". Kroger does this because they are perfectly content with paying somebody minimum wage forever. * Several cases occurred during my time with the company that were outrageous. One was a man with a disability who was discriminated at a store in the Dallas area. His manager terminated him one week before he became a co-manager.