OPERATIONS MANAGEMENT - Recensione dipendente - Operations Supervisor presso L.L. Bean

Poor customer communication training. Accusatory. Disrespectful and snarky to customers. Customer always seems to be the enemy. Secretly encouraged to monitor customer buying habits. Confidential lists of customers who fairly return items and ask fair questions, while 85-90% of all negative reviews by the thousands are deleted by separate monitoring company. Must log all returns through Research Dept., making certain customers are not dishonest. Remarkably high employee turnover in most areas. Severe employee frustration and lack of incentive. Customer ridiculing. Endless in-house problems with secret employee discrimination. Old-fashioned, out-dated, small town management mentality against minorities, women, older employees. Improper harassment. Name-calling. Damaging gossip. I couldn't take it any more and I resigned.