Vantaggi
Work from home. Interesting, fun and challenging calls. Opportunity to help people.
Svantaggi
At any point your salary can be decreased and your workload increased, if you disagree your only option is to quit. Nonexistent support, it takes a while to receive a response if you have an issue, and often it is blamed on you, even if it is clearly the system issue, you're advised to contact your phone/internet provider. The company used to only hire highly qualified interpreters in the past but recently it is mostly just bilingual representatives that do the job, therefore the quality of service got worse. Good for those that know some English and would like to work from home for salary close to call center customer service jobs, but if you are experienced interpreter who expects some respect and appreciation for your skills, look somewhere else.
