Low pay, low call volume - Recensione dipendente - Interpreter presso LanguageLine Solutions

1,0
3 nov 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home, good app

Svantaggi

Decreased volume of calls over last 3 years - I wait 20 mins for a 5 min call very often!!!! ( paid per minute:( no pay increase over 8 years!!!

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Risposta di LanguageLine Solutions
1y
Thank you for sharing your feedback with us. We're pleased to hear you appreciate the work-from-home flexibility and our app. We recognize that your role as interpreters is essential to our operations, and we understand that call volume and compensation are important aspects of your experience. We’re actively reviewing ways to better support our interpreters, including improvements in compensation and communication. Your dedication and hard work are truly appreciated. Getting feedback on what we’re doing well and where we can improve is really helpful as we work to make things better. If you have additional comments please reach out to interpretercommunications@languageline.com.

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5,0
27 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Svantaggi

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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Risposta di LanguageLine Solutions
8mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
1,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Stay home. That's all. Nothing else.

Svantaggi

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

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Risposta di LanguageLine Solutions
22h
Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.
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