Vantaggi
Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.
Svantaggi
Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted and the follow up often time was left lacking and completely off the topic of the question. The call center itself is poorly lit. There are windows, but there are only select seats where you can get the sunlight. The seating arrangements were disorganized with staff mixing up shifts and placing employees who had completely different shifts in separate rows.