Vantaggi
LP seems open to respond to workers' concerns. LP allows merchandise give-aways of clothing, mugs, notebooks, pens - functional items. LP has anti-fatigue mats for workers to stand on, where repetitive tasks are performed. LP has a clean-water machine, dispensing hot as well as cold water. LP seems to appreciate workers' productivity/presence in the warehouse.
Svantaggi
Allow more open-ended feedback options; this survey has 13 sections, but only 4 are open ended (& only 3 allow more than 10 words to be input). Allow more time to respond to a survey; 48 hours isn't much time for workers to read, reflect, and give well-thought out responses. If the warehouse is to be congruent with its title of Customer Excellence Center, then adequate time should be given to double-check every order leaving the pick-pack area. Recycle paper and educate staff which paper goes & which is trash. Hire a warehouse manager OR put 2 supervisors under Zach Little, so he can delegate more of his workload.