1. Chaotic Layoffs with Significant Impact: Recent massive(massive!) redundancies have drastically affected critical teams and functions across the organisation, disrupting operations and leaving the company with reduced capacity to execute its plans. The process was poorly managed, with insufficient communication, low severance packages, and seemingly arbitrary decisions about who was retained. Many of the most experienced and valuable contributors were let go, raising questions about the company’s ability to deliver on its strategic objectives. This approach reflects a lack of foresight and poses serious risks to long-term success.
2. Poor Sales and Strategy: Persistently weak sales drove panicked cost-cutting rather than addressing the actual problems: bad leadership, no coherent strategy, non-existing marketing, inexplicably poor lead generation, and a product that falls far behind competitors, especially in AI technology. Instead of making tough but smart changes, they’ve thrown darts at a board and hoped for the best.
3. Lack of Consultation: Decisions are made almost entirely by the CEO, often arbitrarily and without proper justification. Strategic shifts—like adding AI features or deciding a recorder is the next big thing—seem to be made on a whim, with no real market research or validation. This top-down approach creates nothing but chaos, leaving employees to clean up the mess while trust in leadership erodes further.
4. Outdated Product and Limited AI: Leapwork is a 10-year-old, on-premise product masquerading as cloud-based through a hosted service, but it lacks even the basics of a real SaaS solution. Its AI capabilities are rudimentary at best, especially compared to competitors offering full SaaS platforms with robust AI tools—at a fraction of the cost. The product is so unintuitive that a trial isn’t even possible; clients can’t figure it out without weeks of expensive Professional Services. There was finally a strong onboarding process in the works, but now? Who is left to see it through?
Final Thought: For those still at Leapwork, look carefully at how the company treats the people it is firing—poor communication, shockingly low payouts, and decisions that seem entirely arbitrary. If this is how they handle layoffs, think seriously about what your own future here might look like.
