Vantaggi
Some of the people are sweethearts and have great goals and aspirations. This job can really help build empathy, compassion, and patience. I love that there are so many young professionals who have so much potential to advance but are not given the opportunity to do so.
Svantaggi
Micro aggressions and micro insults are mainly aimed towards black employees and women. They value their members over there employees by the way they ignore their employees individuality, subject their employees to verbal abuse from their members, and ignore their employees mental well-being for the sake of “putting the members first” and “keeping the members happy”. Management exhibits toxic positivity and likes to makes departmental decisions without consulting with their team to get their input on how these changes will positively/negatively affect their work input/output. There is a serious lack of communication and boundaries among departments and staff. This often leads to constant changes in roles and responsibilities that places unrealistic demands on employees that leads to burnout. In the 30 years of business, they’ve just decided to implement PTO, sick days, and vacation days for non-salaried employees. Favoritism between departments often leads to a feeling of resentment because staff is left out of important conversations that impacts the entire department’s function. Managers often display toxic positivity as a means of “looking at the big picture” when in actuality, this tactic is used to gaslight employees into thinking they are not performing well and leave employees feeling unheard. The pay is not equal to the amount of work that is placed on non-salaried employees, especially in the PS and MS department. PS and MS staff are severely overworked and underpaid and are forced to work with managers that care more about holding times on the phone and not extending your bathroom breaks more than 5 minutes, rather than offering staff resources to do their job better. Attorneys are severely underpaid and deserve better rate increases because they are often paired with members that are very demanding and wants their attorney to act as their therapist/case manager. HR thinks that implementing diversity and inclusion programs will reduce the overt and covert racism displayed in the office. And tends to dance around concerns of overt and covert racism and misogyny.