Vantaggi
Most of the people are great and some of them are a**holes which seems ironic because Lemonade has a "no a**hole" policy. Which isn't even really something that ever gets taken into account when employees are being verbally abused and threatened by customers almost every other day. You get to use Slack but it doesn't ever seem like there is a sense of professionalism in this form of communications. At times, leadership are very blunt and almost uncomfortable in how they talk to employees and about situations needing to be handled/discussed. The parties may seem "Instagram-worthy" but they foster and encourage toxic gossiping and unnecessary peer pressure to work harder to play hard at bars that only will give you cheap well drinks.
Svantaggi
Unprofessional, toxic, vindictive and unruly leadership seem to sit at the center of all that's wrong throughout this company. Especially within the claims experience department. They don't know how to support employees and don't ever take proper protocol when customers are ripping into employees for things they have no control over. Management are very into "feedback" and will often ask for it. But, once it's provided management will find some spin to place on it why nothing can be done to fix it. They often will separate out feedback through items that are "actionable" versus employees "b*tching". I don't think management really cares about feedback but rather asks for it to save face when needed for higher reviews online or just to report back to their bosses. On top of that, I've heard that employees don't receive bonuses or raises for at least TWO years...and that may not even be a guarantee. Which sucks. I don't know if I'm going to make it here much longer despite people telling you that they could never leave...I don't know what koolaid they're drinking.