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LexisNexis Risk Solutions

Parte di RELX

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WAS a good company - Recensione dipendente - Customer Service Representative (CSR) presso LexisNexis Risk Solutions

3,0
14 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work. Pretty simple work once you learn it.

Svantaggi

My raise this year was 50% what I got last year. They did away with CSRs bonuses. I got an excellent review from my manager this year, and I was informed managers got a cost of living increase of over 10k. While they gave "entry level" worker a max of 4%. And cut out bonuses completely.

Esplora altre recensioni su LexisNexis Risk Solutions

5,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Flexible work location - Management is loyal in terms of today’s standard - Above average PTO

Svantaggi

- Slightly under market pay

4,0
27 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Strong product portfolio with best-in-class solutions and a competitive edge that's hard to ignore in the industry - Diverse solutions and flexible pricing models create strong upselling and cross-selling opportunities within the existing customer base - High brand recognition — most financial institutions have used, currently use, or are at least familiar with the company - Consistent innovation keeps the product lineup growing and relevant - Strong culture of internal promotion given the lengthy ramp up

Svantaggi

- Compensation and benefits have decreased significantly over the years. Hitting goals has become significantly harder, certain financial bonuses have discontinued, and fewer reps are reaching top-tier performance tiers each year - Internal tools and systems are fragmented, outdated, and poorly organized. Finding the right answer — whether it's a process question or a product detail — can take far too long, and an over-reliance on tribal knowledge creates real productivity drag - The ramp-up period is substantial (~ 1 year to feel somewhat comfortable). Learning the product catalog, navigating internal systems, and understanding industry issues takes considerable time before you're fully effective

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