Customer service rep - Recensione dipendente - Licensed Customer Service Representative presso Liberty Mutual Insurance

1,0
1 set 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good benefits and reasonable pay.

Svantaggi

Call centers reps are micromanaged to the point of quitting! The metric requirements are insane. Reps are reprimanded and "coached" on things totally out of their control. There is a lot of favoritism in the office when it comes to promotion and time off request.

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Risposta di Liberty Mutual Insurance
8y
We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

Esplora altre recensioni su Liberty Mutual Insurance

5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, generous PTO, flexible in-office schedule

Svantaggi

Honestly none, Liberty is a great place to work

1
2,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Svantaggi

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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