All about metrics/very draining environment - Recensione dipendente - Customer Service Representative presso Liberty Mutual Insurance

2,0
12 giu 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, good time off options

Svantaggi

Management puts such an emphasis on metrics that you feel like just a number here. All rewards feel like bribes to get better numbers -- they don't really care about good customer service, just about getting the customer off the phone within 6 minutes. It's a disheartening and often depressing place to work.

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, generous PTO, flexible in-office schedule

Svantaggi

Honestly none, Liberty is a great place to work

1
2,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Svantaggi

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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