Performance should be based solely on metrics. - Recensione dipendente - Customer Service Representative presso Liberty Mutual Insurance

2,0
10 ago 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fair compensation and decent benefits.

Svantaggi

Performance scores done by quality assurance associates are too subjective and yet make up a large portion of overall performance ratings.Associates are often not seasoned reps and are biased due to insufficient concrete training.Unfair negative scores on csr evals are non-negotiable regardless of what management ascertains. Holding on to this job is most of the battle.

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5,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good work-life balance Nice coworkers and healthy work relationships Lots of resources

Svantaggi

Slow moving pace and limited risk taking

2,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Diverse culture, work life balance, flexibility

Svantaggi

They go through layoff regularly. Lay offs are massive, whole organizations at a time. They have multiple waves a year. I’m not sure how anything gets accomplished from so much firing and hiring and moving. Whoever’s left takes the burden and realizes they’re next. It’s bad for motivation and productivity.

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