Typical CSR Job - Recensione dipendente - Customer Service Representative (CSR) presso Liberty Mutual Insurance

2,0
16 ott 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great health and 401k benefits, slightly above average pay for remote work.

Svantaggi

You will be micro managed to death. You are expected to cover insurance needs and endorsements as well as complex billing in just 8 minutes or less. Customers usually complain about having to call in several times to get resolution. They often express how they feel like they are just a number. Many of the policy holders cancel within 1-2 years of service. I rarely saw policy holders with 5 or more years of tenure.

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5,0
15 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, generous PTO, flexible in-office schedule

Svantaggi

Honestly none, Liberty is a great place to work

1
2,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Svantaggi

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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