As a support specialist, they waste money on training that really isn't as effective, in direct relation to the work that you ACTUALLY do, its a pretty much a 'one size fits all' type of training you have to find most of the solutions and answers to customer queries YOURSELF because you can't cover everything you will be working on in 2 weekd? and you're pushed to high volumes of LIVE customer queries without even knowing how to do the job. You get 4 weeks (first week training with a trained trainer (who was lovely btw let me be fair), second is remote training and last 2 weeks you are now chucked into live channels) and are expected to pick the same volumes of the rest of the team working in support and depending on your line manager they would expect you to achieve this in a very unrealistic time, also there is so much MICROMANAGING its borderline toxic, they monitor EVERYTHING, when you go online, when you clock into the office (which is fair but ) ALSO when you go the toilet and for how long, every mistake is magnified, when you go off live channels to customers and for how long, and all customer queries no matter how hard or easy are given to EVERY support specialist no matter the experience you have and the software products Lightspeed offer, some are good but they are also a "one size fits all" type of software and they honestly don't care about customer needs they feel they know exactly what the customer needs and it makes supporting these products more difficult.
There is no mentorship, guidance its just a bit too results driven and depending on your line manager you could just be there to fill in a space in the team that is not desirable like working on the weekends or at odd hours, while everyone in your team is at home you are in the office alone .. its sort of sad you don't even feel apart of the team at that point and you just started working at the company.
Overall, If you want good Job satisfaction, I don't know about other departments but Support in the UK for lightspeed isnt the way trust me
