OK - Recensione dipendente - Customer Success Manager (CSM) presso Litmos

100% Remote environment. Personable co-workers. Fair compensation. Intellectually stimulating-always learning.

A relatively smaller company offers less opportunities for career growth.

There are a few positives....including working with some genuinely good colleagues, competitive pay in certain roles, and the option for remote work.

Management appears to lack adequate training, and there is a noticeable level of favoritism within the organization. The company seems to follow a pattern of frequent hiring followed by regular layoffs, which creates a sense of instability for employees. In particular, leadership within Customer Success can feel unsupportive and lacking in empathy. Workloads are often heavy, and one-on-one meetings can come across as more critical than constructive. There have also been instances of miscommunication, where expectations were not clearly shared with the team but later treated as if they had been. Strange and tense working environment.