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      Horrible Work Culture with Bad Treatment of Writers - Recensione dipendente - Freelance Writer presso Livingston Research

      1,0
      14 nov 2019
      Freelance writer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      You can choose your work orders, and work remotely.

      Svantaggi

      The operators and support staff are unhelpful and uncaring, they blindly apply procedures and give you warnings and fines rather than listening to your challenges and trying to help you. I was a strong performer with most of my orders getting top grades, so I can only imagine how badly they must treat underachievers. The pay is very low (it comes down to hardly over 1$ per hour worked on many orders). Many orders have missing reading materials, making your job more difficult. The company gives your warnings each time you need more time, no matter what the reason or justification. If you lose a document and cannot rewrite the whole the order in their timeframe they will fine you the whole order ammount, no matter what the reason or justification. It is a culture of warnings, fines, punishments and disdain for employees.

      avatar
      Risposta di Livingston Research
      6y
      Dear Freelancer! Thank you for your feedback. You are right, the Quality Control logic we used in the past overestimated the importance of minor deadline extensions and there were a lot of cases with demotivating warnings. For this reason, we decided to change it fundamentally and place the final result as the only important factor. Warnings are no longer influence your level at the platform. We value each member of our team and are doing our best to guarantee equal and fair treatment. Please accept my sincere apologies if we failed you. I believe that we can change this situation together! Writer Success department is always ready to stand for you. Please email me at success-team@liv-research.com so we could discuss your concerns. Hope to hear from you soon! Best regards, Julia Writer Success Manager

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      5,0
      7 lug 2024
      Support team operator
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      A great company to which I've been dedicating all my efforts for the past 3 years. What I do appreciate and really want to highlight for all the others - is the company culture and the amount of opportunities for one's professional growth. A lot of career opportunities are introduced here, and also, there are lots of events organized by the company that help to grow and feel part of the team. Being a part of this team is truly adorable, I do feel encouraged and inspired to become better version of myself, and can't think of any other company but COMPANY to do so. One more big advantage in this company is that you can manage your schedule on your own, and that makes a perfect work/life balance.

      Svantaggi

      Unfortunately, this field is required and I can't simply ignore it. Personally, I'm not seeing any problems/shortcomings that are worth mentioning here. Though, one has to be aware, that it is possible to encounter a low season here, when the amount of work slightly drops which means the salary is a bit lower.

      2,0
      11 nov 2024
      Writer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pay used to be good Customer Support used to be great

      Svantaggi

      Since mid 2021 I think management changed. They instituted poor policies: >Shortened time to review orders >CPP drastically reduced >Ridiculous verification for long time users >Arbitrary enforcement of account shutdown >Shut down skype customer support- which used to be fast and efficient

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