Vantaggi
Same day hire. Pay is pretty good. I was told they usually start people around $12 per hour. My pay was $12.50. Computers with double monitors. Your own Cubicle.
Svantaggi
Ten minute breaks. Thirty minute lunch. Most of your customer service calls will be people trying to cancel their service. And LLH makes you rebuttal for at least 10 minutes before you can transfer the call so customers can cancel. Very strict with time. One minute late will get you written up. Things change really fast. Like using one CRM software and then switching to another with your only training being watching someone click around and talk about the program. Heavy, very heavy phones. A lot of calls and customer service has to make really long comments and support tickets. No wrap-up time. CSR's will have a lot of tabs open and a lot of notes to go through when calls slow down. Most representative can be heard arguing and being rude to customers. Customer satisfaction is low. One can get in trouble easily. Meaning, if a supervisor decides they don't like you, they can approach you, call you, chat you all they want. No one watches the supervisors and managers for signs of fowl office politics. And when a supervisor turns you in to a manager, that's it, your written up. It won't matter what the customer service rep says.