Was a nice job to have I learned alot - Recensione dipendente - Account Manager presso Local Lighthouse

Full time hours, Weekends off, Great help from the supervisors, Nice environment To work in, They also give us all kinds of goodies to keep the energy going and Casual dress code

Since entering as a CSR, I have to clean up what "sales" promised to a lot of clients (LIES) I totally understand how a customer would feel expecting one thing but then the outcome is totally something else smh

You pretty much get hired the same day, pay is good start at 12.50, and nice office with a good Looking break room. Unlimited coffee and tea in the break room. Medical benefits after 90 days of employment.

I was told by a supervisor to leave my heart and soul in my car, I'm sorry but I'm a human being not a robot. How is anyone going to be passionate about their job if they leave their heart in the car? 95% of the calls coming in are customers wanting to cancel. They teach you to "educate" a client but it's basically trying to re-sell the service because The sales rep lied to them from the get-go. I'm a CS rep not a sales rep. I tried talking to all upper management about my issues but was just given the same scripted answer. I was in another department before CS and I was actually happy there. Per protocol I couldn't be moved back. They don't offer you a new position they just give it to you. Once you let the managers know you're unhappy they basically tell you take it or leave it. I left because I choose to want to be happy at work not stressing. I saw plenty of CS reps crying and breaking down because the position is not a happy one. I Was only in the new position for 3 weeks. If you can leave your heart out of your work, this place is great for you.