Vantaggi
Chime fills a niche where they can be competitive... if they were competent. The CRM is a pretty good tool but the support and service behind the tool are trash.
Svantaggi
The main office is in Wuhan, China and they have little to no understanding of the industry, let alone the English language. Chime also has offices in the Philippines and Utah. Management is incompetent to a degree unseen in a profitable company. While I was there, EVERYONE is too busy putting out fires to innovate in a way that drives growth. The CRM is useful but not worth the absolutely terrible customer service and the fact that the company has very little interest in providing decent customer service. They treat their employees like trash. Blaming them for the company's problems. The client-facing employees have to deal with a deluge of pissed off customers AND the wrath of upper management in China. The parent company, Renren, was once a well-known social networking website in China but it lost out to WeChat in an embarrassing way. The company hasn't learned from that debacle. The office in the Philippines is the whipping boy of the company and very few in management stand up for them. It's really sad.